Management representatives are always somewhere in between due to their staff function. They are supposed to advise the management and manage the system, but have no authority to issue instructions to their colleagues regarding implementation. If the colleagues don't want to do what the officer wants and there is no support from the management, then the officer often has no choice but to throw cotton balls or use the power of warm words.
Sounds funny, but it is often a harsh and frustrating reality. A reality that I have experienced myself for years. In this seminar, I would like to work out with you where difficult situations often occur and how we as management representatives can deal with them. When and how is the work worthwhile and when is it hopeless?