The SCO-TTi team from the HSZG addressed this question at the Human and Computer Conference, which took place in virtual space this year.
In their workshop contribution, the research group led by employees from the iDev40, Power2Power and EurOpA projects focused primarily on the practical evaluation of information assistance systems in production and logistics.
A growing number of such systems are available on the market and are already being implemented in practice, as simple tasks are increasingly being automated and at the same time employees are being asked to perform increasingly complex knowledge work.
While previous considerations regarding the introduction of such technologies have mainly focused on productivity indicators at work process level, the effects on people such as stress, cognitive strain and learning effects are now also increasingly coming to the fore.
In order to be able to evaluate different information assistance systems in different work processes, a laboratory experiment was first carried out as a preliminary study using the example of an assembly. The effects of graphic paper instructions, video instructions and augmented reality (AR) instructions were compared with each other.
The results illustrate the need to evaluate the benefits of assistance systems in context in order to be able to make well-founded decisions on their use. Following the further conceptualization of the evaluation methodology, it will now be tested and further developed in practice in the next steps.
SCO-TTi (Science Center Oberlausitz - Technology-Transfer-innovative)
Lindner, F., Winkler, D., Müller, A., Mühlan, K. & Keil, S., (2020). Assessing the Impact of Information Assistance Systems on a Worker Level - A Pre-Study towards an Evaluation Framework. In: Hansen, C., Nürnberger, A. & Preim, B. (Eds.), Mensch und Computer 2020 - Workshopband. Bonn: Gesellschaft für Informatik e.V. DOI: Link
The iDev40 project has received funding from the ECSEL Joint Undertaking under grant agreement No 783163. The JU receives support from the European Union's Horizon 2020 research and innovation program. It is co-funded by the members of the consortium and by grants from Austria, Germany, Belgium, Italy, Spain and Romania. It is coordinated by Infineon Technologies Austria AG. Power2Power is a European co-financed innovation project of the semiconductor industry. The project receives funding from the European research and innovation program H2020, from the ECSEL Joint Undertaking and from the national authorities of eight participating countries under grant agreement no. 826417. The participating countries are Austria, Finland, Germany including the Free States of Saxony and Thuringia, Hungary, the Netherlands, Slovakia, Spain and Switzerland. This work was also partially funded by the BMBF under project number 03WIR2704.
